Refund & Return Policy

Food safety first

As a food business (FSSAI certified), we cannot accept returns of opened food products. Sealed, unopened products may be returned within 7 days of delivery if you received the wrong item or the product is defective.

Eligible for replacement or refund

• Items damaged in transit (report within 48 hours of delivery, with photos)
• Wrong item, wrong variant, or missing items
• Quality defects such as broken seals or expired stock

Not eligible

• Opened or partially consumed products
• Perishable items (Kunafa, Chocolate Mousse) unless damaged/incorrect on delivery
• Delay caused by incorrect address provided at checkout

Refund process

Approved refunds are processed to the original payment method within 5-7 working days via Razorpay. You will receive a confirmation email once initiated. Replacements ship at no extra cost.

How to raise a request

Email 7bc.coffee@gmail.com or WhatsApp +91 70906 22921 with your order number, issue description, and photos where applicable.